ClinCard

clincardGreenphire’s ClinCard, a reloadable debit card system, is available to RBHS researchers. This system is the preferred method of payment at Rutgers for clinical research studies with recurrent follow up visits. The system allows for milestone study visit payments, as well as for reimbursement of travel expenses with appropriate receipts.

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Costs

In addition to the cost of the stipends and travel reimbursements, there is a charge to the study for each card provided to participants as well as an upload charge for each payment made. These fees must be included in your study budgets.

Please e-mail ClinCard@rbhs.rutgers.edu for the current fee schedule.

Getting Started with ClinCard
If you are a study coordinator or investigator who is new to using ClinCard, please follow these steps:

  1. Review these two documents:
  1. Complete the attached ClinCard Access Form . E-mail the completed form, as well as a statement that you have reviewed the required materials above, to ClinCard@rbhs.rutgers.edu. Note that you will receive your log-in credentials only once your name has been associated with a study.

 

If  you are an approver for your school or unit who is new to using ClinCard, please follow these steps:

     

  1. Review these two documents:
  2. Complete the ClinCard Access Form and note that you are requesting access as an approver.  E-mail the completed form, as well as a statement that you have reviewed the required materials above, to ClinCard@rbhs.rutgers.edu.  Note that you will receive your log-in credentials only once your name has been associated with a study.
Setting Up a New Study in ClinCard
  1. You will need the following:
    • Fully executed study or project contract with finalized budget (showing that subject stipends and/or travel expenses have been anticipated)
    • Oracle project number assigned to the study (Note: exceptions can be made if you are ready to enroll before a project number has been established. Inquire by sending an e-mail to ClinCard@rbhs.rutgers.edu.)
    • Rutgers eIRB number
    • Final IRB approved consent form (showing the IRB-approved stipend amounts and any reimbursements offered for travel expenses)
    • Completed Excel Schedule of Events for Study Payments/Reimbursements (Note: please see the RBHS ClinCard program overview for tips on completing this template. Remember also to save the file in case changes are needed after the study starts.)
    • Completed Excel ClinCard User and Approver List. This lists the individuals authorized to make subject payments for this study and the list of approvers authorized by your school or unit for this study. Note: If you do not know who the approvers are for your school or unit, please inquire by e-mailing ClinCard@rbhs.rutgers.edu. (Remember to also save this file in case changes are needed after the study starts.)
  2. Complete the ClinCard Study Set-up Request
ClinCard Consent Process & Subject-facing Materials

ClinCard recipients must either sign the Rutgers HSPP-approved stand-alone ClinCard Consent Form, or the study informed consent form with specific language addressing ClinCard before their first payment or reimbursement is authorized. Note that you if you use the stand-alone ClinCard consent form, you will need to provide a copy of this consent form in your submission to WIRB or any other commercial IRB.

Additionally, Rutgers HSPP has approved the following documents to provide to research subjects:

ClinCard Cardholder FAQ
ClinCard Cardholder FAQ – (Spanish)
MasterCard Face-to-Face Disbursement Letter
MasterCard Face-to-Face Disbursement Letter – (Spanish)

Making changes to study personnel in ClinCard after the study starts

To add or delete study personnel authorized to make payments, make the required edits to the ClinCard User and Approver List for the study. Provide the effective dates, name the file as “revised” and add the date of the revisions. E-mail the revised document to ClinCard@rbhs.rutgers.edu. Note that any new study personnel will need to review the ClinCard Site Coordinator Reference Guide and the ClinCard Rutgers Overview

Making changes to the subject stipend schedule after the study starts

To make changes to the schedule of events for study payments (for example, to add visits if the study has been extended or to change the amount of the payments), edit the excel template, highlight the changes required, name the file as “revised” and add the date of the revisions. E-mail the revised document to ClinCard@rbhs.rutgers.edu

School/unit contacts for disbursement of ClinCards
School/Unit Contacts Email Telephone
RWJMS Sherri Gzemski
Sylvia Rodrigo
gzemsksa@rwjms.rutgers.edu
rodrigmg@rwjms.rutgers.edu
732-235-6135
732-235-6402
NJMS Randy Teeter
Olga Kovalenko
rt502@njms.rutgers.edu
kovaleoa@njms.rutgers.edu
973-972-8367
973-972-3173
CINJ William Cadwell
Joseph Blay
wc524@cinj.rutgers.edu
jb1369@cinj.rutgers.edu
732-235-9089
732-235-7556
Accessing the ClinCard Portal

Once you have received your ClinCard credentials and are associated with a study that has been set up in ClinCard, you may access the ClinCard Portal to pay your research participants through this link. You may either use your Rutgers NetID and password, or your distinct ClinCard username and password, if you were granted access prior to 9/21/2020.

Best Practices for Card Accountability

It is recommended that ClinCard study staff dispensing the cards keep a log to document each card that is dispensed to research participants. The log should include the following information:

  • Date the card was dispensed
  • Last four digits of the 16-digit card number
  • Expiration date
  • Token Number (provided on the letter that comes with the card)
  • Study Subject name
  • Study
  • Name or initials of the coordinator who provided the card to the subject

Click here the Template ClinCard Accountability Log

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